Turn conflict into progress

Conflict is inevitable—but unmanaged conflict is costly. This programme gives you repeatable tools to resolve issues early, protect relationships, and keep work moving.

• Spot root causes fast and reduce repeat incidents.
• Use EI-driven techniques to de-escalate and rebuild trust.
• Document a clear resolution plan and track follow-through.
• Strengthen team culture and productivity.

Designed for real teams

• Supervisors, team leads, HR/People Ops, and compliance roles.
• Project and client-facing professionals handling tough conversations.
• Graduates and new starters building confident workplace communication.

Included in your enrolment

• Structured micro-lessons with examples and checklists.
• Practical templates for profiling, analysis & reporting.
• Facilitator feedback on each submission.
• Short knowledge checks to reinforce key ideas.
• Integrated Summative Assessment (ISA) as a capstone task.
• Digital certificate on successful completion.

What you’ll learn

• Sources & patterns of workplace conflict (diagnose root causes).
• Applying Emotional Intelligence (EI) to de-escalate & negotiate.
• Analysing consequences & risk to people, performance, and culture.
• Resolution planning: communication, agreements, and follow-through.
• Writing the Conflict Resolution Report (clear evidence trail).

How you’re assessed

• Short knowledge checks to reinforce key concepts.
• Four practical uploads using provided templates with facilitator feedback.
• Integrated Summative Assessment (ISA): capstone submission combining analysis, EI application, and an action plan.

Credential: Digital certificate for Conflict Management (SP210409), NQF Level 5, 8 Credits upon successful completion.