7 Powerful Skills You Will Learn in the Conflict Management Skills Programme

Workplace conflict can damage relationships and lower productivity. Therefore, this course teaches learners to respond calmly and fairly. In addition, every topic connects theory with practical workplace situations.

Core Conflict Management Skills

• Recognise common sources and patterns of workplace conflict
• In particular, identify the root causes behind a dispute
• Next, use emotional intelligence to reduce tension and rebuild trust
• Where necessary, choose conflict-management strategies suited to the situation
• Finally, plan follow-up actions and record the resolution process

Conflict Management Skills Programme Outcomes

By the end of the programme, learners can manage the full conflict-resolution process. For example, they can analyse a situation, choose an intervention and prepare a clear report. As a result, they can handle workplace disagreements in a more structured way.

What Learners Will Be Able to Do

• First, identify and explain the main sources of conflict
• Next, distinguish between common types of workplace conflict
• Then, apply suitable conflict-management strategies
• In addition, use practical conflict-resolution techniques
• Afterwards, prepare and carry out a follow-up plan
• Finally, compile a professional conflict-resolution report
• Moreover, communicate clearly with employers and employees

Who Should Take This Conflict Management Course?

This course is suitable for people who manage employees, teams or disputes. Moreover, it can help anyone who wants stronger communication and problem-solving skills. In particular, the following groups can benefit from the programme.

Suitable Learner Groups

• For example, supervisors, team leaders and line managers
• In addition, human resources and employee-relations personnel
• Similarly, shop stewards and worker representatives
• Also, community, NGO and public-sector officers
• Finally, employees in people-focused workplaces

Conflict Management Course Delivery and Duration

The programme is delivered online through LearnDash. First, learners complete the knowledge lessons and short checks. Afterwards, they complete practical tasks and upload their evidence. Finally, each learner submits a logbook and completes the final assessment.

Online Conflict Management Learning Features

• First, structured online lessons with knowledge checks
• Next, downloadable learner resources and practical templates
• Then, six practical activities with assignment uploads
• In addition, facilitator or assessor feedback on submitted evidence
• Finally, a maximum programme duration of 10 days

Conflict Management Skills Programme Structure

The knowledge component begins with the causes and types of conflict. Next, learners explore strategies, techniques and emotional intelligence. Finally, the programme covers follow-up planning and formal reporting.

Practical Conflict Management Components

Each practical task builds on the previous activity. Therefore, learners should complete the tasks in order. In this way, their final reports will reflect the full conflict-resolution process.

Conflict Management Course Assessment

Assessment measures both knowledge and practical skill. In addition, learners must submit a completed Portfolio of Evidence and logbook. Together, these requirements confirm that learners have met the programme outcomes.

Conflict Management Assessment Breakdown

• First, knowledge checks and formative activities
• Next, a written test weighted at 30%
• In addition, a Portfolio of Evidence weighted at 20%
• Thereafter, a final examination weighted at 50%
• Finally, submission of the completed learner logbook