LEARN. GROW. SUCCEED.
Conflict Management Skills Programme
Welcome to your enrolled learner course page. Your learner resources, seven knowledge modules, summative assessment and six practical modules are organised below so that you can follow the programme in the correct order.
Complete the programme in the correct order
Start with orientation and course resources. Continue through the knowledge modules, complete the summative assessment and then undertake the practical activities and evidence requirements.
Learner orientation and resources
Review support, forum rules, confidentiality, authentication, certification, assessment, course administration and programme resources.
Knowledge modules
Complete KM01 to KM07 in sequence, including all prescribed learning activities and knowledge checks.
Summative assessment
Complete the declaration and introduction before working through Sections A and B.
Practical component
Read the practical introduction and complete PM01 to PM06 with the required supporting evidence.
Seven conflict-management capabilities
The programme develops the knowledge and practical skills needed to understand conflict, select appropriate interventions and document the resolution process.
Recognise the workplace factors and behaviours that may cause conflict.
Identify the nature and characteristics of different workplace conflicts.
Choose conflict-management strategies appropriate to the circumstances.
Use structured techniques to manage conversations and support resolution.
Assess the actual and potential consequences of unresolved conflict.
Manage emotions, communication and relationships during conflict.
Record outcomes and implement appropriate resolution follow-up actions.
Help while you learn
Your LMS progress saves automatically. Contact Nkwali Training if you experience difficulty accessing a lesson, submitting evidence or opening your assessment.
WhatsApp support
WhatsApp: 068 140 5483
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Complete every prescribed activity and submit the required evidence
Successful completion requires the knowledge modules, summative-assessment sections, practical activities and supporting evidence. Follow the sequence above and do not skip required lessons.
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