Conflict Management – SP -210409

Course Overview

Conflict Management (SP210409) is a practical Skills Programme at NQF Level 5 worth
8 Credits. Learn how to identify the root causes of workplace conflict, apply Emotional Intelligence (EI) to
de-escalate situations, and implement action plans that protect relationships and performance. The programme is delivered
100% online and is designed to be completed in ≤ 10 days.

What you’ll learn

• Recognise sources and patterns of workplace conflict; diagnose root causes.
• Apply Emotional Intelligence (EI) to de-escalate, negotiate and rebuild trust.
• Analyse consequences and risks to people, performance and culture.
• Plan clear, ethical resolution strategies, agreements and follow-through.
• Compile a professional Conflict Resolution Report as evidence.

Who this course is for

• Supervisors, team leaders, HR/People Ops and compliance practitioners.
• Project & client-facing professionals handling tough conversations.
• Graduates and new starters building confident workplace communication.

Delivery & duration

• Self-paced micro-lessons with examples and checklists.
• Downloadable templates for profiling, analysis and reporting.
• Maximum duration: 10 days from enrolment.
• Facilitator feedback on practical submissions.

Assessment & completion

• Short knowledge checks embedded in modules.
• Four practical uploads using provided templates.
• Integrated Summative Assessment (ISA) as the capstone submission.
• Digital certificate awarded on successful completion.