Non-accredited Skills Programme
Conflict Management
Build practical skills to identify, manage and resolve workplace conflict with confidence. Delivered 100% online over a maximum of 10 days, this programme combines clear concepts with real-world application so you can use the tools immediately in your environment.
100% Online • Complete in ≤ 10 Days
Practical Tasks
Applied Learning
Facilitator Feedback
Overview
What you’ll learn
- Recognise sources and patterns of workplace conflict and diagnose root causes.
- Apply Emotional Intelligence (EI) to de-escalate, negotiate and rebuild trust.
- Use structured analysis and templates to plan and document resolutions.
- Turn conflict into an opportunity for continuous improvement and stronger team performance.
This programme will equip you to:
- Identify and describe common sources of conflict.
- Distinguish between different types of conflict.
- Apply appropriate conflict management strategies in different situations.
- Resolve conflict using practical workplace techniques.
- Develop and implement follow-up plans after conflict has been addressed.
- Compile clear conflict resolution reports.
- Communicate effectively with employers, employees and other stakeholders regarding conflict issues.
Who this course is for
- Supervisors, team leaders and line managers.
- HR and IR support staff.
- Shop stewards, union representatives and worker representatives.
- Community, NGO or public-sector officers who deal with disputes.
- Anyone working in a people-intensive environment such as call centres, healthcare, education, security or retail.
How this programme will help you
This skills programme is designed to strengthen your ability to deal with conflict in a more structured, professional and constructive way. It helps you move beyond informal reactions and equips you with practical tools to manage disputes, reduce tension, improve communication and support healthier working relationships.
Delivery & duration
- Self-paced micro-lessons with short knowledge checks.
- Four practical uploads using provided templates with facilitator feedback.
- Maximum duration: 10 days from enrolment.
Syllabus
Course structure
- Module 1: Sources of Conflict
- Module 2: Conflict Analysis & Profiling
- Module 3: Applying Emotional Intelligence (EI)
- Module 4: Consequences & Impact Assessment
- Module 5: Strategies & Resolution Planning
- Module 6: Communication & Negotiation
- Module 7: The Conflict Resolution Report
Practical components
- Task 1: Identify sources and context of a real or simulated conflict.
- Task 2: Profile the conflict, including parties, issues, causes and triggers.
- Task 3: Apply EI techniques to manage and de-escalate conflict.
- Task 4: Analyse consequences and propose practical actions.
Assessment
- Knowledge checks embedded in modules through short quizzes.
- Graded practical uploads using the provided templates.
- A final applied conflict resolution task where you bring together theory and practice in one practical submission.
- Successful completion requires participation in the learning activities and completion of the practical tasks.