Introduction
📘 Internal Course: Service Manual
Welcome to the Nkwali Compliance Service Manual training. This is more than just a reference guide — it is the foundation of how we operate, serve our clients, and uphold our reputation for compliance excellence.
📑 Download Full Manual🌟 Why This Course Matters
Every service we deliver — from retainer compliance support to FSCA licensing and NCR reporting — is anchored in the processes and standards documented in our Service Manual.
For staff, knowing these services inside-out means:
- Confidence in client interactions — you’ll understand what we offer and how to explain it clearly.
- Consistency in service delivery — every employee follows the same approved processes.
- Compliance protection — reducing the risk of errors, omissions, or regulatory breaches.
- Empowerment — being able to guide clients to the right solutions without hesitation.
This course will walk you through each major service we provide, using examples, templates, and case studies. By the end, you’ll not only know what we do, but also why it matters.
Retainer Officer Services
External compliance officer appointment services for FSPs and NCR providers.
Includes Silver, Gold, and Platinum packages with monitoring, reporting, and support.
Licensing & Registration
FSCA, NCR, and CIPC services for FSPs, credit providers, and companies.
Guidance, application prep, submission, regulator liaison, and delivery of licenses.
Statutory Registrations
POPIA Information Officer & FIC goAML registrations.
Ensures compliance with POPIA, PAIA, and the FIC Act. Includes document preparation.
Training & Documentation
RE training, template policies, and compliance projects.
Includes RE workshops, online courses, compliance templates, and special projects.
🙋 Frequently Asked Questions
Common staff and client queries around appointment of compliance officers, FSP and NCR registrations, statutory reporting, and regulatory examinations are addressed in the FAQ section of the Service Manual .
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