QCTO Skills Programme
Conflict Management Skills Programme
SP-210409 | NQF Level 5 | 8 Credits | Maximum 10 Days
What You Are Purchasing
You are purchasing participation in the Conflict Management Skills Programme, identified as QCTO Skills Programme SP-210409 at NQF Level 5 and carrying 8 credits.
The programme develops practical capability to identify workplace conflict, analyse its causes and consequences, select an appropriate response and support a structured resolution.
Participants complete online knowledge learning, a prescribed summative assessment and six practical conflict-management modules with supporting evidence.
SP-210409
5
8
Maximum 10 Days
Your Purchase Includes
- Self-paced online learning through the Nkwali Training platform.
- Learner orientation and programme-administration content.
- Seven conflict-management knowledge modules.
- Programme materials and applicable downloadable resources.
- A prescribed summative assessment comprising Sections A and B.
- Six practical conflict-management modules.
- Guidance for preparing and submitting practical evidence.
Programme Structure
Programme rules, assessment requirements, administration and learning resources.
Seven modules covering conflict sources, types, strategies, techniques, consequences, emotional intelligence and reporting.
Assessment declaration, instructions and prescribed Sections A and B.
Six applied modules covering conflict profiling, analysis, resolution, follow-up and reporting.
Capabilities Developed
- Identify the source of workplace conflict.
- Distinguish between different conflict types.
- Develop an accurate conflict profile.
- Select a suitable conflict-management strategy.
- Apply emotional intelligence during resolution.
- Develop follow-up actions.
- Compile a structured conflict-resolution report.
Suitable for
- Managers and supervisors.
- Team leaders.
- Human resources personnel.
- Employees and emerging leaders.
- Business owners.
- Workplace representatives.
Important Programme Information
Registration or purchase alone does not constitute successful completion or the award of credits.
Participants must complete the prescribed orientation, knowledge modules, assessments, practical activities and supporting evidence. Certification and the award of credits remain subject to applicable assessment, moderation, quality-assurance, authentication, administrative and certification requirements.
What Happens After Purchase?
1. Complete checkout
Provide the required purchaser and payment information.
2. Order processing
Your WooCommerce payment and order are processed.
3. Account activation
Your learner account and applicable programme access are activated.
4. Log in
Sign in to the Nkwali Training learner dashboard.
5. Open My Courses
Locate the programme in the My Courses area.
6. Begin learning
Start with learner orientation and follow the LearnDash sequence.