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Conflict Management – SP 210409


Team discussing solutions during a workplace meeting

Skills Programme • SP210409 • NQF Level 5 • 8 Credits

Conflict Management

Identify, manage, and resolve workplace conflict with confidence. 100% online, complete in ≤ 10 days. Learn the essentials and apply them immediately through guided, real-world tasks.

Practical Tasks
Integrated Summative Assessment
Facilitator Feedback
Downloadable Templates
Digital Certificate

Why this course

Turn conflict into progress

Conflict is inevitable—but unmanaged conflict is costly. This programme gives you repeatable tools to resolve issues early, protect relationships, and keep work moving.

  • Spot root causes fast and reduce repeat incidents.
  • Use EI-driven techniques to de-escalate and rebuild trust.
  • Document a clear resolution plan and track follow-through.
  • Strengthen team culture and productivity.
Start anytime
Self-paced
Mobile friendly
No meetings required

Who it’s for

Designed for real teams

  • Supervisors, team leads, HR/People Ops, and compliance roles.
  • Project and client-facing professionals handling tough conversations.
  • Graduates and new starters building confident workplace communication.

What you get

Included in your enrolment

  • Structured micro-lessons with examples and checklists.
  • Practical templates for profiling, analysis & reporting.
  • Facilitator feedback on each submission.
  • Short knowledge checks to reinforce key ideas.
  • Integrated Summative Assessment (ISA) as a capstone task.
  • Digital certificate on successful completion.

Curriculum snapshot

What you’ll learn

  • Sources & patterns of workplace conflict (diagnose root causes).
  • Applying Emotional Intelligence (EI) to de-escalate & negotiate.
  • Analysing consequences & risk to people, performance, and culture.
  • Resolution planning: communication, agreements, and follow-through.
  • Writing the Conflict Resolution Report (clear evidence trail).

Assessment & credential

How you’re assessed

  • Short knowledge checks to reinforce key concepts.
  • Four practical uploads using provided templates with facilitator feedback.
  • Integrated Summative Assessment (ISA): capstone submission combining analysis, EI application, and an action plan.

Credential: Digital certificate for Conflict Management (SP210409), NQF Level 5, 8 Credits upon successful completion.

FAQ

Frequently asked questions

How long do I have?
You have up to 10 days from enrolment to complete the modules, submit the practical tasks, and complete the ISA.

Is it fully online?
Yes—everything is online and self-paced. Learn from anywhere with a modern browser.

Do I need prior experience?
No. The course is designed for both new and experienced professionals.

Team enrolments?
Add to cart for each seat or contact us for a bulk invoice and group access.

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