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Representative Conduct and Compliance Refresher Programme

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Nkwali Training Consultants

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Online representative refresher training

Representative Conduct and Compliance Refresher Programme

Purchase practical refresher training that helps representatives apply FIC Act responsibilities, FAIS conduct standards, sound advice practices and client-information protection in their daily work.

DeliverySelf-paced online learning
DurationApproximately 6–8 hours
StructureEight comprehensive lessons
RecognitionCertificate valid for 12 months

What You Are Purchasing

You are purchasing access to a complete online refresher programme developed for representatives of South African financial services providers. Rather than presenting isolated legal definitions, the programme shows how regulatory duties affect client conversations, financial needs analysis, advice records, information handling and professional decision-making.

Because representatives are often in the field, the programme works on smartphones and tablets. A laptop is not required, although the learner needs a stable internet connection and a valid email address.

Practical Value

Apply the FAIS General Code of Conduct in everyday client service.

Conduct and document a practical financial needs analysis.

Write stronger advice motivations instead of relying on “the client is happy”.

Recognise FIC Act warning signs and follow the FSP’s RMCP.

Protect client information when collecting, using, storing or sharing it.

Prepare for outcomes-based regulation, digital advice, AI and COFI.

Programme at a Glance

1. Outcomes-Based Regulation
2. FAIS General Code in Practice
3. Due Skill, Care and Diligence
4. Practical Financial Needs Analysis
5. Record of Advice as Evidence
6. Annual FIC Act Refresher
7. POPIA and Client Information
8. The Digital and COFI Era

Your Purchase Includes

Complete Online LessonsThe lessons are the learner’s full learning material.
Practical Learning ToolsScenarios, examples, calculators and workplace activities.
Completion CertificateA certificate valid for 12 months after completion.
Training RegisterA record the FSP can use as evidence of completed training.

What Happens After Purchase?

  1. Complete the WooCommerce checkout using the learner’s correct details and email address.
  2. The order and payment are processed.
  3. The learner account and programme access are activated.
  4. The learner signs in to the Nkwali Training dashboard.
  5. The programme appears under My Courses.
  6. The learner opens the programme and accesses the lessons through LearnDash.

Important Programme Information

This is a professional refresher programme and is not presented as an occupational qualification, unit standard, Class of Business programme, regulatory examination or CPD-accredited course. It supports ongoing representative competence and FIC Act training; however, each learner must still follow the requirements of the learner’s role and the FSP’s licence, RMCP, policies and procedures.

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