Zoho Cases Quiz

Before you start

This quiz checks whether you can apply our Zoho Cases SOP in real work. Your answers must reflect the NCC standard: accurate linking, accurate timestamps, truthful statuses, and handover-ready documentation.

Time limit: 40 minutes
Pass mark: 80%+
Audit-ready: clear trail

Time allowed

You have 40 minutes to complete the quiz once you start.

Pass requirement

You must score 80% or more to pass.

Use the LearnDash “Start Quiz” button below this page Tip: Answer as if you’re being audited

What you will be tested on

  • When to create a Case (vs Desk / Note)
  • Case creation quality (linking + classification)
  • Date/Time logged accuracy
  • Status + priority rules
  • Closing rules (solution + closure time)
  • Client survey section (system-controlled)
Rule reminder: “If someone can ask ‘was this done, when, and by whom?’ — it must be a Case.”

Quiz rules (read carefully)

These rules match your SOP and protect performance reporting.

Choose the best action

Pick what NCC expects you to do — not what is “quickest”. The best option is the one that keeps an audit trail and clean SLA data.

Time accuracy matters

Date/Time Logged and Date Case Closed must be accurate to the minute (use system time). This drives SLA tracking and performance scoring.

Handover-ready notes

Descriptions, Internal Comments, and Solutions must be clear enough for someone else to continue immediately. Avoid “done”, “submitted”, “sorted”.

Nkwali Compliance Consultants • Internal Training
Zoho Cases • Quiz Landing Page